Return & Refund Policy

1. Our Commitment

At APartsConnect, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward return and refund process. Please review this policy carefully to understand your rights and responsibilities.

2. 30-Day Return Policy

Most products can be returned within 30 days of delivery for a full refund. To be eligible for a return:

• The item must be unused and in the same condition you received it
• The item must be in its original packaging with all accessories and documentation
• The item must not show signs of installation or use
• You must have proof of purchase (order number or receipt)

3. Non-Returnable Items

For safety, hygiene, and quality reasons, the following items cannot be returned:

• Electrical components: Used or installed electrical parts (alternators, starters, sensors, etc.)
• Fluids and chemicals: Opened bottles of oil, coolant, brake fluid, or other fluids
• Brake components: Opened brake pads, brake shoes, or brake fluid
• Filters: Used air filters, oil filters, or cabin filters
• Gaskets and seals: Opened gasket sets or individual gaskets
• Custom or special order items: Parts ordered specifically for your vehicle
• Final sale items: Clearance or closeout items marked as "Final Sale"
• Gift cards: Digital or physical gift cards

4. How to Initiate a Return

Step 1: Contact Us

Before returning any item, you must contact our customer service team to receive a Return Authorization (RA) number:

• Email: cs@apartsconnect.com
• Phone: 714-422-4015 (Mon-Fri, 8 AM - 6 PM PST)
• Online: Log into your account and go to Order History

Please provide your order number and the reason for the return. We'll provide you with an RA number and return instructions.

Step 2: Pack Your Return

• Place the item in its original packaging if possible
• Include all accessories, manuals, and documentation
• Write your RA number clearly on the outside of the package
• Include a copy of your packing slip or order confirmation

Step 3: Ship Your Return

Ship your return to the address provided by our customer service team. We recommend using a trackable shipping service.

5. Refund Processing

Once we receive your return:

• Inspection: We will inspect the returned item within 3-5 business days
• Approval: If approved, your refund will be processed to your original payment method
• Timing: Please allow 5-10 business days for the refund to appear in your account
• Notification: We'll send you an email confirmation when your refund is processed

Refund Amount

Your refund will include:

• The full purchase price of the item(s)
• Original shipping costs (if the return is due to our error)

Note: If you received free shipping on your order and return only part of it, we may deduct the original shipping cost from your refund.

6. Exchanges

We currently do not offer direct exchanges. If you need a different item:

1. Return the original item following the return process above
2. Place a new order for the item you need
3. Once we receive and process your return, you'll receive a refund

This ensures you receive your replacement item as quickly as possible without waiting for the return to be processed.

7. Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us immediately: Within 48 hours of delivery
• Provide photos: Take clear photos of the damage or defect
• Keep packaging: Retain all packaging materials for inspection

We will provide a prepaid return label and either send a replacement or issue a full refund, including return shipping costs.

8. Wrong Item Shipped

If we shipped the wrong item, we sincerely apologize. Contact us immediately, and we will:

• Send you the correct item at no charge
• Provide a prepaid return label for the incorrect item
• Expedite shipping if you need the part urgently

9. Restocking Fees

Most returns are subject to a 15% restocking fee to cover the cost of processing and returning the item to inventory.

No restocking fee applies when:

• The item is defective or damaged
• We shipped the wrong item
• The item does not match the description on our website

10. Incorrect Part Ordered

If you ordered the wrong part for your vehicle:

• The item can be returned within 30 days if unused
• A 15% restocking fee will apply
• You are responsible for return shipping costs

To avoid ordering the wrong part: Always verify fitment information and consult your vehicle's owner's manual or a qualified mechanic before ordering.

11. Manufacturer Warranties

Many products come with manufacturer warranties. For warranty claims:

• Contact us for warranty information and procedures
• Most manufacturers require proof of purchase and installation
• Warranty claims are handled directly by the manufacturer
• We can assist you with the warranty claim process

Manufacturer warranties typically do not cover:

• Normal wear and tear
• Improper installation
• Damage from accidents or abuse
• Labor costs for removal and installation

12. Late or Missing Refunds

If you haven't received your refund within 10 business days after we've confirmed it was processed:

1. Check your bank account again
2. Contact your credit card company (it may take time for the refund to officially post)
3. Contact your bank (processing times vary)
4. If you've done all of this and still haven't received your refund, contact us at cs@apartsconnect.com

13. Return Address

The return address will be provided when you receive your RA number. Returns should be sent to:

14. International Returns

International customers are responsible for all return shipping costs, customs fees, and duties. Returns from international locations may take longer to process. Please contact us before initiating an international return.

15. Questions About Returns?

Our customer service team is here to help with any return questions or concerns.