Shipping Policy

1. Shipping Methods & Costs

Shipping options are shown at checkout before you place your order. Final delivery timing depends on stock availability, carrier service, and destination.

2. Processing Time

Most in-stock orders are prepared for shipment within 1 business day. Orders placed on weekends or holidays begin processing on the next business day.

• Stock status and carrier options are confirmed during checkout and order processing.
• Special-order or supplier-direct items may require additional handling time.
• We will contact you if a significant delay affects your order.

3. Order Tracking

Once your order ships, we send a shipping confirmation email with tracking details when available.

• Tracking updates may take time to appear after the carrier receives the package.
• Delivery estimates are not guaranteed and may change due to carrier conditions.
• If you need help locating an order, contact support with your order number.

4. Delivery Notes

• Some large or heavy parts may require special handling and longer delivery windows.
• Carrier availability can vary by ZIP code and order contents.
• Incorrect shipping addresses can delay or prevent delivery.

5. Shipping Issues

If your package arrives damaged, is delayed, or appears lost in transit, contact support as soon as possible at support@apartsconnect.com.

• Keep the original packaging for any damage claim.
• Include your order number and photos if the shipment arrives damaged.
• We will help coordinate next steps with the carrier when applicable.